Qui suis-je
Formation
Formations en entreprise
Formations pour les particuliers
Coaching
Coaching en entreprise
Tarifs coaching en entreprise
Coaching pour les particuliers
Tarifs coaching pour les particuliers
Psychothérapie
Accompagnement psychothérapeutique
La méthode EFT
Actualité
Ressources
Playlists recommandées
Relaxations Audios
Livres
Vidéos Inspirantes
Liens Amis
Contact
Customer-centric Info-Tech Strategies
Accueil
All Courses
Information Technology
Customer-centric Info-Tech Strategies
Customer-centric Info-Tech Strategies
Détails
5 Sections
16 Lessons
15 Weeks
Expand all sections
Collapse all sections
Change simplification
General introduction to customer-centric strategies
10
2.1
Lesson 01: Simple, attainable goals
30 Minutes
2.2
Live meeting about Infotech Strategies
2.3
Quiz 1: Yes or No?
15 Minutes
3 Questions
2.4
Quiz 2: A simple simulation game
50 Minutes
0 Questions
2.5
Lesson 02: A/B Testing
2 Hours
2.6
Quiz 3: Role-play game
1 Hours
1 Question
2.7
Quiz 4: Short Interview
10 Minutes
9 Questions
2.8
Lesson 03: Wrap up about A/B testing
30 Minutes
2.9
Quiz 5: 15 mins of Yes/No questions
10 Minutes
3 Questions
2.10
Quiz 6: Quick answers
10 Minutes
0 Questions
Customer Advisory Board
Learn about the basics of Customer Advisory Board
4
3.1
Lesson 04: Customer Advisory Board
30 Minutes
3.2
Lesson 05: The role of Customer Advisory Board
45 Minutes
3.3
Lesson 06: Customer Advisory Board Institutions
50 Minutes
3.4
Mid-term test : 60-min writing test
1 Hours
5 Questions
Feedback survey
The major things about conducting a survey and manage feedback
4
4.1
Lesson 07: The importance of customer feedback
35 Minutes
4.2
Lesson 08: Customers’ roles
45 Minutes
4.3
Lesson 09: How to conduct the survey
60 Minutes
4.4
Discussion: How to write good survey and poll questions?
60 Minutes
0 Questions
Professor for a Day Simulation
This simulation will be held by tutors and learners online.
0
Customer Behavior Case Studies
In this section, learners will have a chance to discuss thoroughly the role of customer behaviors in business.
6
7.1
Case study 1: The emergence of a new venture
60 Minutes
7.2
Case study 2: The beginning of a new era in marketing
35 Minutes
7.3
Case study 3: The epic crisis
60 Minutes
7.4
Case study 4: The success of a small business
7.5
Case study 5: Start small but smart
60 Minutes
7.6
Case study 6: How to deal with difficult customers?
50 Minutes
This content is protected, please
login
and
enroll
in the course to view this content!
Hide similarities
Highlight differences
Select the fields to be shown. Others will be hidden. Drag and drop to rearrange the order.
Image
SKU
Rating
Price
Stock
Availability
Add to cart
Description
Content
Weight
Dimensions
Additional information
Click outside to hide the comparison bar
Compare
Qui suis-je
Formation
Formations en entreprise
Formations pour les particuliers
Coaching
Coaching en entreprise
Tarifs coaching en entreprise
Coaching pour les particuliers
Tarifs coaching pour les particuliers
Psychothérapie
Accompagnement psychothérapeutique
La méthode EFT
Actualité
Ressources
Playlists recommandées
Relaxations Audios
Livres
Vidéos Inspirantes
Liens Amis
Contact
Modal title
Main Content